Table of Content

Actions

zendesk - Add Ticket Tags - Failed

Execute the Add Ticket Tags action replaces the existing tags instead of adding new tags

I have the ticket with 2 tags: pd-1 and pd-2

Then I executed the action with tags pd-3, pd-4

The ticket now only have pd-3, pd-4. But I expect the ticket to have 4 tags: pd-1, pd-2, pd-3, pd-4

zendesk - Remove Ticket Tags - Pass

zendesk - Set Ticket Tags - Failed

The ticket add tags to the existing tags (instead of setting tags).

I believe the Set Ticket Tags and Add Ticket Tags should have logic switched.

• The current Set Ticket Tags add tags instead of setting tags
• The current Add Ticket Tags set tags instead of adding tags